Shared purpose and team connection
BeforeA lesson or concern is separated from the team's conversation.
With SkillSmithConnect meaningful contributions, team conversations and follow-through on shared issues.
Follow communities and discuss shared work
Bring a work question to the community that can help
Match the question or lesson to the community's purpose and membership, then keep the conversation connected to any responsible work follow-up.
Open conversation Follow community Post message
Roles, playbooks and a practical launch plan for your team.
Bring a practical question into the mentoring conversation
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Follow communities and discuss shared work
Which community context and membership fit this question or lesson?
Start with community purpose and membership. This method makes community conversation and followed community available within its permitted scope.
WORKED DECISION
Give the resulting work decision a follow-up owner
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Inputs to review | Community purpose and Membership | Open conversation. |
| Method action | Conversation | Follow community and Post message. |
| Result to inspect | Community conversation and Followed community | Inspect the available result within the permitted scope. |
Connected work across your team
Follow communities and discuss shared work
Start with community purpose and membership. The steps below show the actions and information available for this method.
Permitted community member
Open conversation
Start with community purpose and membership. Open conversation.
- Community purpose
- Membership
Permitted community member
Follow community
Follow community with conversation in view.
- Conversation
Permitted community member
Post message
Post message. The result includes community conversation and followed community.
- Community conversation
- Followed community
The difference in your team’s day
Clear ownership and handoffs
BeforeThe next person receives an action without the preceding result.
With SkillSmithKeep the preceding result attached when the next responsible person receives work.
Fewer repeated choices and inputs
BeforeKnown case details are requested again at the next handoff.
With SkillSmithCarry known context forward and show the decisions needed for this task.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Information to use
Community purpose, Membership and Conversation.
A result to inspect
Community conversation and Followed community.
We bring the relevant
context into your work
InputsProduct method
Inspect the result
Follow communities and discuss shared work
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Follow communities and discuss shared work
A question or lesson is shared
Community conversation and Followed community.
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Set up a useful first example
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Choose the working inputs
Review community purpose, membership and conversation.
What we prepare togetherThe inputs and scope for this method are clear.
- 02
Agree who will use the method
Confirm the relevant people and their permitted scope: Permitted community member.
What we prepare togetherPeople use the method within the agreed responsibility and access.
- 03
Try the useful actions
Open conversation, Follow community and Post message.
What we prepare togetherMessages retain their community context.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What can we inspect after using this method?
The method provides community conversation and followed community. Messages retain their community context.
Who uses this method?
The permitted roles are Permitted community member. Confirm the people and their access for the selected example.
Which choices do we need to make first?
Review community purpose, membership and conversation. Use those choices to prepare the first example and its permitted scope.
Which community context and membership fit this question or lesson?
The discussion needs a work decision outside the community; retain the conversation and create the responsible follow-up separately.