Working resource
The author adds a supplied draft.
Develop the instruction with its collaborators and relevant references.
Instruction authoring and review
Bring the supplied draft into Resources, review it against the actual job with its author and reviewer, then publish instructions colleagues can use. SkillSmith keeps the discussion with the resource.
Make the task specific Review the working draft Publish for use
Roles, playbooks and a practical launch plan for your team.

Make the requested revision specific: add the correct-label example before publication.

Agree the outcome for your first workflow with our team.
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“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
From draft to useful instruction
An AI draft can give an author a starting point. The useful work is deciding whether a colleague can follow it: what to compare, what counts as a match and who resolves an exception.
Connected work across your team
Keep the working resource with its author and collaborators. Use a concrete job example to improve the content, then choose when the reviewed version is ready for its readers.
Instruction author
Add the supplied draft to a working resource. In this example, the author brings a packing instruction and the actual order and label references so the reviewer can check what the person would do.
Author and experienced colleague
Replace “check the order” with a comparison of the order reference and packing label. Add an example of a match. If they disagree, the instruction tells the colleague to hold the affected pack and ask the named lead.
Named reviewer → author
The reviewer asks for an example of the correct label beside the instruction. The author adds the example and resolves the remaining question with the reviewer before choosing to publish the version.
SkillSmith

Resource owner → intended readers
Publish the reviewed version and set its intended audience. Working collaborators and published readers have distinct access. Link the instruction into the relevant prepared task so the colleague has its supporting material when doing the job.
SkillSmith

Connected information and agent support
Resources gives authors and collaborators a shared place to develop the instruction. Published access serves its readers, while prepared tasks carry the relevant instruction into the work.
Your work context
Bring the supplied text and actual job references into a working resource.
Record the specific concern and revise the instruction together.
Give the intended readers the instruction beside their work.

We bring the relevant
context into your work
Working resource
Develop the instruction with its collaborators and relevant references.
Review comments
Keep the requested revision beside the instruction.
Published resource
Set its audience and use it as supporting material in prepared work.
Our delivery approach
Bring a supplied draft and someone who knows the actual job. We’ll help your team try a practical review and publication method around that instruction.
Select one instruction with a clear reader and work setting. Gather the actual references and an example that exposes an unclear step.
What we prepare togetherA useful review scope tied to the real task.
Invite the author and relevant reviewers. Make the missing comparison, expected result and exception explicit in the working resource.
What we prepare togetherA revised instruction with specific review questions resolved.
Choose the intended audience and publish the version. Follow a colleague’s first use and capture any question that should improve the next revision.
What we prepare togetherA published instruction and an owned next improvement.
Talk with our team
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
We help organize the draft, collaborators and intended readers around one real instruction. The author and reviewer make the substantive decisions about what the job requires.
Your existing draftBring the material you have already written or obtained.
Your team’s job knowledgeUse experienced colleagues to check the reference, decision and exception.
Your publication choicePublish when the owner is ready to make the reviewed version available.

VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.

Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Bring the supplied draft, the actual task and the references a colleague will use. An order and label example makes a packing instruction easier to review than fluent wording alone.
Look for missing job decisions: what to compare, what an acceptable result looks like and what to do when it differs. Make the correction specific enough for the author to revise the instruction.
Invite the people who need to write or review the working resource. Set published access for the people who need to use the finished version. A colleague can have both responsibilities when the work calls for it.
The owner publishes after the author and reviewer resolve the task-specific questions. Check that the expected result, exception and responsible contact are clear, then follow the first use for anything the next revision should improve.