Support for unfamiliar situations
BeforeUseful learning material is difficult to return to when it is needed.
With SkillSmithOpen the available learning material and session notes, and pin the published resource to your library for later use.
Use and pin learning or wellbeing media
Pin published media to the library with its transcript or media link so employees can return to the material they want to use again.
Read or play available media Pin to library
Roles, playbooks and a practical launch plan for your team.

Open a short resource with its session notes

Agree the outcome for your first workflow with our team.
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Use and pin learning or wellbeing media
Start with published media and transcript. This method makes learning material and library item available within its permitted scope.
WORKED DECISION
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Inputs to review | Published media and Transcript | Read or play available media. |
| Method action | Media link | Pin to library. |
| Result to inspect | Learning material and Library item | Inspect the available result within the permitted scope. |
Connected work across your team
Start with published media and transcript. The steps below show the actions and information available for this method.
Permitted employee
Start with published media and transcript. Read or play available media.
Permitted employee
Pin to library. The result includes learning material and library item.
BeforeUseful learning material is difficult to return to when it is needed.
With SkillSmithOpen the available learning material and session notes, and pin the published resource to your library for later use.
BeforeThe current status hides which response or version came before it.
With SkillSmithFollow work history, resource versions and recorded decisions.
Connected information and agent support
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Published media, Transcript and Media link.
Learning material and Library item.

We bring the relevant
context into your work
Use and pin learning or wellbeing media
Learning material and Library item.
Our delivery approach
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
Review published media, transcript and media link.
What we prepare togetherThe inputs and scope for this method are clear.
Confirm the relevant people and their permitted scope: Permitted employee.
What we prepare togetherPeople use the method within the agreed responsibility and access.
Read or play available media and Pin to library.
What we prepare togetherThe employee can return to the chosen resource.
Talk with our team
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.

VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.

Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
The method provides learning material and library item. The employee can return to the chosen resource.
The permitted roles are Permitted employee. Confirm the people and their access for the selected example.
Review published media, transcript and media link. Use those choices to prepare the first example and its permitted scope.
A saved media item helps the person revisit material; it does not by itself record a passed learning check or practical qualification.