Easy help and safe speaking up
BeforeA question reaches a colleague without the task it concerns.
With SkillSmithAsk a question with the task context attached and keep the next responsible contact clear.
Ask for help with the task attached
Ask for help with the task already in view
Bring the task, question and responsible owner into the conversation so a colleague can respond with the relevant work context attached.
Open Ask a question Write question Send with task attached
Roles, playbooks and a practical launch plan for your team.
Ask for help with the task attached
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Ask for help with the task attached
What task context will let a colleague answer the question usefully?
When a shared services team answers questions for several teams, the linked task shows which work the question concerns. The responder can use that context within the record's existing permissions.
WORKED DECISION
Add the task context to the question
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Inputs to review | Task and Question | Open Ask a question. |
| Method action | Responsible owner | Write question and Send with task attached. |
| Result to inspect | Context-linked conversation and Retained question | Inspect the available result within the permitted scope. |
Connected work across your team
Ask for help with the task attached
Start with task and question. The steps below show the actions and information available for this method.
Task participant
Open Ask a question
Start with task and question. Open Ask a question.
- Task
- Question
Task participant
Write question
Write question with responsible owner in view.
- Responsible owner
Task participant
Send with task attached
Send with task attached. The result includes context-linked conversation and retained question.
- Context-linked conversation
- Retained question
The difference in your team’s day
A way to question a decision
BeforeA person cannot raise a question against the decision's actual context.
With SkillSmithUse contextual questions and human review as the basis for a clear correction route.
Less coordination, more useful support
BeforePeople coordinate repeatedly to find the same context and help.
With SkillSmithUse ready work, targeted help and shared resources to reduce avoidable coordination.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Information to use
Task, Question and Responsible owner.
A result to inspect
Context-linked conversation and Retained question.
We bring the relevant
context into your work
InputsProduct method
Inspect the result
Ask for help with the task attached
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Ask for help with the task attached
Clarification is needed
Context-linked conversation and Retained question.
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Set up a useful first example
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Choose the working inputs
Review task, question and responsible owner.
What we prepare togetherThe inputs and scope for this method are clear.
- 02
Agree who will use the method
Confirm the relevant people and their permitted scope: Task participant.
What we prepare togetherPeople use the method within the agreed responsibility and access.
- 03
Try the useful actions
Open Ask a question, Write question and Send with task attached.
What we prepare togetherThe responsible person can see the question and linked work.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What can we inspect after using this method?
The method provides context-linked conversation and retained question. The responsible person can see the question and linked work.
Who uses this method?
The permitted roles are Task participant. Confirm the people and their access for the selected example.
Which choices do we need to make first?
Review task, question and responsible owner. Use those choices to prepare the first example and its permitted scope.
What task context will let a colleague answer the question usefully?
The question arrives without the relevant task; attach the work context while preserving its underlying access permissions.