Readiness before action
BeforeMissing prerequisites are discovered after the work is assigned.
With SkillSmithMake prerequisites and required resources visible in the prepared task plan.
Respond to an inspector's or customer's finding
Turn an external finding into a clear set of dated actions
Capture the source, reference, severity and documents received, then record each obligation with its own due date and basis.
Log the finding and its dated obligations Plan and assign the abatement Abate with evidence Verify, certify where required, and submit with receipts
Roles, playbooks and a practical launch plan for your team.
Share an observation through a published form
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Respond to an inspector's or customer's finding
Which distinct actions, dates and required receipts belong to this finding?
The designated specialist works from finding and action record. The record makes source and reference (citation item, clause, contract) clear to the next person.
WORKED DECISION
Give each obligation its own date and basis
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Finding and Action record | Open the selected material for this occurrence. |
| Recorded response | source, reference (citation item, clause, contract) and severity | Save the response with its work context. |
| Review point | each obligation with its due date and basis and documents received | Agree the next action with the person responsible for this decision. |
Connected work across your team
Respond to an inspector's or customer's finding
Bring finding and action record into the prepared work. Designated specialist, Accountable owner and Team lead each receive the context needed for their part.
Designated specialist
Log the finding and its dated obligations
Record source, reference (citation item, clause, contract), severity, each obligation with its due date and basis and documents received.
- source
- reference (citation item, clause, contract)
- severity
- each obligation with its due date and basis
- documents received
Accountable owner
Plan and assign the abatement
Record abatement plan, owner, interim measures and internal target.
- abatement plan
- owner
- interim measures
- internal target
Team lead
Abate with evidence
Record work done, photos and date abated.
- work done
- photos
- date abated
Designated specialist
Verify, certify where required, and submit with receipts
Record verified, certification (when required), documentation (when required), submitted to the authority or customer, receipt per obligation and 'not required' recorded where so.
- verified
- certification (when required)
- documentation (when required)
- submitted to the authority or customer
- receipt per obligation
- 'not required' recorded where so
The difference in your team’s day
Ready-to-assign work
BeforeEach assignment requires recreating its instructions and fields.
With SkillSmithChoose a prepared task with its resources, response fields and next steps already defined.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Finding
The external finding record with typed obligations and due dates.
Action record
The abatement / corrective action record with certification.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose finding and action record from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm designated specialist, accountable owner and team lead for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Choose the task, eligible recipients and deadline, then walk through the actual response fields.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains source, reference (citation item, clause, contract), severity, each obligation with its due date and basis and documents received. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring finding and action record. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do people receive the prepared work?
Select the prepared task and the relevant recipients when assigning work. Making a playbook available to a group and giving a person a task are separate setup choices.
What is the outcome for the wider workflow?
Every obligation on the finding is met with its receipt, or recorded as not required; the abatement is verified.