Clear ownership and handoffs
BeforeThe next person receives an action without the preceding result.
With SkillSmithKeep the preceding result attached when the next responsible person receives work.
Run the daily huddle and escalate what the team cannot fix
Help the team leave the huddle knowing what to do
Keep SQDCP status, issues, actions, attendance and the board photo together, with an owner or escalation for each blocker needing a response.
Record the huddle Decide an escalated issue (when triggered)
Roles, playbooks and a practical launch plan for your team.
Review open work by playbook and open its source records
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Run the daily huddle and escalate what the team cannot fix
Which decisions and actions should the team carry out after this huddle?
The team lead works from board. The record makes sqdcp status and issues clear to the next person.
WORKED DECISION
Name an owner or escalate the blocker
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Board | Open the selected material for this occurrence. |
| Recorded response | SQDCP status, issues and actions | Save the response with its work context. |
| Review point | attendance and photo of the board | Agree the next action with the person responsible for this decision. |
Connected work across your team
Run the daily huddle and escalate what the team cannot fix
Bring board into the prepared work. Team lead and Accountable owner each receive the context needed for their part.
Team lead
Record the huddle
Record SQDCP status, issues, actions, attendance and photo of the board.
- SQDCP status
- issues
- actions
- attendance
- photo of the board
Accountable owner
Decide an escalated issue
When an issue is flagged for escalation or open beyond two days, record decision, owner and due.
- decision
- owner
- due
The difference in your team’s day
Timely, actionable work
BeforeA person cannot tell which contribution is ready for them.
With SkillSmithMake ready work and its requested contribution visible in My Tasks.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Board
The daily huddle record (SQDCP).
Report template
Yesterday's records for the team, attached automatically.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose board from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm team lead and accountable owner for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Walk through these conditional steps: “Decide an escalated issue”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains sqdcp status, issues, actions, attendance and photo of the board. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring board. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do the conditional steps become part of the method?
The conditional route is used when an issue is flagged for escalation or open beyond two days. Select the variant or respond to the recorded condition before treating that step as required.
What is the outcome for the wider workflow?
Huddle on record for the day; escalations decided the same day.