Clear progress and next steps
BeforeAn open item has no visible responsible next action.
With SkillSmithInspect task state, related work and the responsible next action in Pulse.
Book and attend an offered session
Make session choices clear at the point of booking
Use available session details and current capacity to book a place or join the waitlist when the desired offering is full.
Book a place Attend and confirm
Roles, playbooks and a practical launch plan for your team.
Inspect published mentoring sessions and available places
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Book and attend an offered session
Which offering can the person book, and is a place available?
The assigned team member works from available sessions. The record makes booking and capacity respected clear to the next person.
WORKED DECISION
Use the waitlist when the session is full
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Available sessions | Open the selected material for this occurrence. |
| Recorded response | booking, capacity respected and waitlist when full | Save the response with its work context. |
| Review point | capacity respected and waitlist when full | Agree the next action with the person responsible for this decision. |
Connected work across your team
Book and attend an offered session
Bring available sessions into the prepared work. Assigned team member each receive the context needed for their part.
Assigned team member
Book a place
Record booking, capacity respected and waitlist when full.
- booking
- capacity respected
- waitlist when full
Assigned team member
Attend and confirm
Record attended / no-show / cancelled and takeaway.
- attended / no-show / cancelled
- takeaway
The difference in your team’s day
Human judgment at the right point
BeforeA completed entry is mistaken for the responsible person's decision.
With SkillSmithGive the assigned team member the recorded response and agreed criteria for this decision.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Available sessions
The sessions calendar with the host's offerings, places and capacity — published by the host in Resources; a mentor's own availability calendar works here too, which is how office hours are booked.
Material
Pre-read or session material.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose available sessions from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm assigned team member for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Choose the task, eligible recipients and deadline, then walk through the actual response fields.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains booking, capacity respected and waitlist when full. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring available sessions. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do people receive the prepared work?
Select the prepared task and the relevant recipients when assigning work. Making a playbook available to a group and giving a person a task are separate setup choices.
What is the outcome for the wider workflow?
Attendance recorded per booking (attended, no-show or cancelled); a required attendee's absence stays visible to whoever required it.