Recognition and reward fulfillment
Use the program's configured threshold to identify recognition requests needing a lead's decision, then record approval or decline within the selected points policy.
Recognize a peer Approve the points within the policy (when triggered) Choose a reward against an authorized balance (when triggered) Fulfil the claim once and confirm receipt (when triggered)
Roles, playbooks and a practical launch plan for your team.
Keep recognition connected to the recorded contribution
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Recognition and reward fulfillment
The team lead works from recognition form. The record makes approved / declined and points posted to the balance clear to the next person.
WORKED DECISION
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Recognition form | Open the selected material for this occurrence. |
| Recorded response | approved / declined and points posted to the balance | Save the response with its work context. |
| Review point | the reward profile variant is selected and the recognition carries points above the auto-approve threshold | Agree the next action with the person responsible for this decision. |
Connected work across your team
Bring recognition form into the prepared work. Assigned team member, Team lead and Accountable owner each receive the context needed for their part.
Assigned team member
Record recipient, behaviour, note, visibility and points (reward profile only).
Team lead
When the reward profile variant is selected and the recognition carries points above the auto-approve threshold, record approved / declined and points posted to the balance.
Assigned team member
When the reward profile variant is selected and the recipient chooses to redeem, record reward chosen, balance checked and claim reference.
Accountable owner
When a claim was approved, record fulfilled, receipt confirmed and balance debited once.
BeforeRecognition is separated from the contribution it is meant to acknowledge.
With SkillSmithUse the prepared recognition work to connect a contribution, a responsible decision and reward fulfilment where the site runs one.
BeforeA completed entry is mistaken for the responsible person's decision.
With SkillSmithGive the team lead the recorded response and agreed criteria for this decision.
BeforePeople cannot see the method or evidence behind a decision.
With SkillSmithMake methods, responsibilities and decision evidence visible for review.
Connected information and agent support
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
The recognition form (recipient, behaviour, note).
The values, badges and who may give recognition.
Earning rules, approval limits, caps, expiry and the reporting safeguard.
We bring the relevant
context into your work
Keep the conversation moving
Use the product sheet to review the roles, materials, workflow and setup choices together.
PDF · 6 pages
Our delivery approach
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
Choose recognition form from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
Confirm assigned team member, team lead and accountable owner for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
Walk through these conditional steps: “Approve the points within the policy”; “Choose a reward against an authorized balance”; “Fulfil the claim once and confirm receipt”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
The response for this occurrence retains approved / declined and points posted to the balance. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Bring recognition form. We use those choices to prepare the working context, then check that each task opens the material it needs.
The conditional route is used when the reward profile variant is selected and the recognition carries points above the auto-approve threshold. Select the variant or respond to the recorded condition before treating that step as required.
Recognition posted per the program's visibility. In the reward profile — points approved or declined; a claim fulfilled once with receipt, or declined with the balance shown.
