Learning through real work
BeforePractice, reflection and assessment are disconnected.
With SkillSmithConnect practical sessions, reflection and separate skill assessment to the work.
Hold a mentoring session and reflect
Give mentoring concerns an accountable response
Bring either participant's concern or request to end the relationship to the program owner. Record support arranged and whether the relationship continues or ends so the request receives a clear decision.
Book and hold the session Record the session outcome Private reflection on the session Program owner reviews a concern or a request to end (when triggered)
Roles, playbooks and a practical launch plan for your team.
Inspect published mentoring sessions and available places
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Hold a mentoring session and reflect
How should the program owner respond to a concern or request to end the relationship?
The accountable owner works from session form and feedback. The record makes support arranged and relationship continued / ended clear to the next person.
WORKED DECISION
Decide the response to the request to end
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Session form and Feedback | Open the selected material for this occurrence. |
| Recorded response | support arranged and relationship continued / ended | Save the response with its work context. |
| Review point | a rating at the configured concern threshold, a concern flagged, or either party asks to end | Agree the next action with the person responsible for this decision. |
Connected work across your team
Hold a mentoring session and reflect
Bring session form and feedback into the prepared work. Assigned team member, Receiving colleague and Accountable owner each receive the context needed for their part.
Assigned team member
Book and hold the session
Record date, topic and held / no-show / cancelled.
- date
- topic
- held / no-show / cancelled
Receiving colleague
Record the session outcome
Record topic, commitments and next step.
- topic
- commitments
- next step
Assigned team member
Private reflection on the session
Record rating, what helped and what should change.
- rating
- what helped
- what should change
Accountable owner
Program owner reviews a concern or a request to end
When a rating at the configured concern threshold, a concern flagged, or either party asks to end, record support arranged and relationship continued / ended.
- support arranged
- relationship continued / ended
The difference in your team’s day
Clear exceptions and recovery
BeforeAn incomplete response loses its correction route.
With SkillSmithUse waiting, return and correction paths with a responsible owner and retained context.
Clear progress and next steps
BeforeAn open item has no visible responsible next action.
With SkillSmithInspect task state, related work and the responsible next action in Pulse.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Session form
The session record.
Feedback
The private reflection form (rating + text).
Available sessions
Optional office hours or availability.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose session form and feedback from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm assigned team member, receiving colleague and accountable owner for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Walk through these conditional steps: “Program owner reviews a concern or a request to end”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains support arranged and relationship continued / ended. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring session form and feedback. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do the conditional steps become part of the method?
The conditional route is used when a rating at the configured concern threshold, a concern flagged, or either party asks to end. Select the variant or respond to the recorded condition before treating that step as required.
What is the outcome for the wider workflow?
Session recorded and reflected on (or recorded as not held); the relationship status is unchanged unless a review ended it.