Clear exceptions and recovery
BeforeAn incomplete response loses its correction route.
With SkillSmithUse waiting, return and correction paths with a responsible owner and retained context.
Learn a module and pass the check
Give repeated learning difficulties a considered next step
Let the team lead choose a coaching plan, an authorized exemption or reassignment after repeated failure. Keep the check result alongside that decision so the response addresses the learner's recorded outcome.
Study the module and answer the check Review the material and retake (when triggered) Decide coaching, exemption or reassignment (when triggered)
Roles, playbooks and a practical launch plan for your team.
Keep the acknowledgement with the assigned instruction
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Learn a module and pass the check
Should the next step be coaching, an authorized exemption or reassignment?
The team lead works from module and quiz. The record makes decision: coaching plan / exemption with authority / reassignment and never a pass clear to the next person.
WORKED DECISION
Choose coaching, authorized exemption or reassignment
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Module and Quiz | Open the selected material for this occurrence. |
| Recorded response | decision: coaching plan / exemption with authority / reassignment and never a pass | Save the response with its work context. |
| Review point | still failing after remediation | Agree the next action with the person responsible for this decision. |
Connected work across your team
Learn a module and pass the check
Bring module and quiz into the prepared work. Assigned team member and Team lead each receive the context needed for their part.
Assigned team member
Study the module and answer the check
Record score, pass/fail and attempts.
- score
- pass/fail
- attempts
Assigned team member
Review the material and retake
When failed after the allowed attempts, record score and pass/fail.
- score
- pass/fail
Team lead
Decide coaching, exemption or reassignment
When still failing after remediation, record decision: coaching plan / exemption with authority / reassignment and never a pass.
- decision: coaching plan / exemption with authority / reassignment
- never a pass
The difference in your team’s day
Clear progress and next steps
BeforeAn open item has no visible responsible next action.
With SkillSmithInspect task state, related work and the responsible next action in Pulse.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Module
The learning item (text, video from the media catalog, or a document).
Quiz
The scored check with pass mark and attempts.
Remediation
What to review before retaking.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose module and quiz from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm assigned team member and team lead for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Walk through these conditional steps: “Review the material and retake”; “Decide coaching, exemption or reassignment”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains decision: coaching plan / exemption with authority / reassignment and never a pass. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring module and quiz. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do the conditional steps become part of the method?
The conditional route is used when failed after the allowed attempts. Select the variant or respond to the recorded condition before treating that step as required.
What is the outcome for the wider workflow?
The person has a passed check, or the lead has recorded coaching, an authorized exemption or reassignment.