Clear exceptions and recovery
BeforeAn incomplete response loses its correction route.
With SkillSmithUse waiting, return and correction paths with a responsible owner and retained context.
Calibrate or verify measuring equipment
After an out-of-tolerance result, record quarantine, the owner's assessment of affected work and any linked work order. Those decisions help the team understand which past measurements need attention.
Calibrate or verify against the reference Decide the out-of-tolerance impact (when triggered)
Roles, playbooks and a practical launch plan for your team.

Configure work-item, result and observation questions

Agree the outcome for your first workflow with our team.
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“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Calibrate or verify measuring equipment
The accountable owner works from cal record and instruments. The record makes quarantined and affected work assessed clear to the next person.
WORKED DECISION
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Cal record and Instruments | Open the selected material for this occurrence. |
| Recorded response | quarantined, affected work assessed and work order opened | Save the response with its work context. |
| Review point | out of tolerance | Agree the next action with the person responsible for this decision. |
Connected work across your team
Bring cal record and instruments into the prepared work. Designated specialist and Accountable owner each receive the context needed for their part.
Designated specialist
Record as-found, as-left, tolerance, pass/fail, next due and certificate.
Accountable owner
When out of tolerance, record quarantined, affected work assessed and work order opened.
BeforeAn incomplete response loses its correction route.
With SkillSmithUse waiting, return and correction paths with a responsible owner and retained context.
BeforeAn open item has no visible responsible next action.
With SkillSmithInspect task state, related work and the responsible next action in Pulse.
Connected information and agent support
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
The calibration / verification record.
The instruments and their intervals.
The verification method.

We bring the relevant
context into your work
Our delivery approach
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
Choose cal record and instruments from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
Confirm designated specialist and accountable owner for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
Walk through these conditional steps: “Decide the out-of-tolerance impact”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.

VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.

Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
The response for this occurrence retains quarantined, affected work assessed and work order opened. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Bring cal record and instruments. We use those choices to prepare the working context, then check that each task opens the material it needs.
The conditional route is used when out of tolerance. Select the variant or respond to the recorded condition before treating that step as required.
Instrument in tolerance with a next-due date, or quarantined with an impact decision.