Human judgment at the right point
BeforeA completed entry is mistaken for the responsible person's decision.
With SkillSmithGive the team lead the recorded response and agreed criteria for this decision.
Decide and implement an improvement idea
Give employees a useful answer to their improvement ideas
Let the team lead accept, decline with a reason or defer to a date. Name the implementation owner for accepted work so the employee can understand the decision and what comes next.
Submit the idea Evaluate and decide Implement and confirm (when triggered)
Roles, playbooks and a practical launch plan for your team.
Turn an improvement idea into a concrete next task
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Decide and implement an improvement idea
Should the suggestion be accepted, declined or deferred, and why?
The team lead works from idea form. The record makes accepted / declined with reason / deferred to date and implementation owner clear to the next person.
WORKED DECISION
Explain the deferral and set its review date
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Idea form | Open the selected material for this occurrence. |
| Recorded response | accepted / declined with reason / deferred to date and implementation owner | Save the response with its work context. |
| Review point | accepted / declined with reason / deferred to date and implementation owner | Agree the next action with the person responsible for this decision. |
Connected work across your team
Decide and implement an improvement idea
Bring idea form into the prepared work. Assigned team member and Team lead each receive the context needed for their part.
Assigned team member
Submit the idea
Record problem, proposal, expected benefit and photos.
- problem
- proposal
- expected benefit
- photos
Team lead
Evaluate and decide
Record accepted / declined with reason / deferred to date and implementation owner.
- accepted / declined with reason / deferred to date
- implementation owner
Assigned team member
Implement and confirm
When accepted, record done, before/after photos and standard updated?.
- done
- before/after photos
- standard updated?
The difference in your team’s day
Fair and explainable treatment
BeforePeople cannot see the method or evidence behind a decision.
With SkillSmithMake methods, responsibilities and decision evidence visible for review.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Idea form
The improvement idea form.
Criteria
Evaluation rubric (safety, cost, effort, benefit).
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose idea form from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm assigned team member and team lead for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Walk through these conditional steps: “Implement and confirm”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains accepted / declined with reason / deferred to date and implementation owner. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring idea form. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do the conditional steps become part of the method?
The conditional route is used when accepted. Select the variant or respond to the recorded condition before treating that step as required.
What is the outcome for the wider workflow?
Decided within the promised time; implemented ideas confirmed; declined ideas carry a reason; deferred ideas carry a date.