Human judgment at the right point
BeforeA completed entry is mistaken for the responsible person's decision.
With SkillSmithGive the designated specialist the recorded response and agreed criteria for this decision.
Contain a quality problem and fix the cause
Make the decision on affected material clear after containment
Let the specialist confirm containment and record whether affected material or work will be reworked, scrapped, used as-is or returned. The chosen disposition tells the team what to do next.
Report the nonconformance Disposition and containment Find the root cause and act (when triggered) Verify effectiveness (when triggered)
Roles, playbooks and a practical launch plan for your team.
Share an observation through a published form
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Contain a quality problem and fix the cause
Who decides what happens to the affected material or work?
The designated specialist works from ncr and action. The record makes rework / scrap / use-as-is / return and containment confirmed clear to the next person.
WORKED DECISION
Record the authorized disposition
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Ncr and Action | Open the selected material for this occurrence. |
| Recorded response | rework / scrap / use-as-is / return, containment confirmed and corrective action required? | Save the response with its work context. |
| Review point | containment confirmed and corrective action required? | Agree the next action with the person responsible for this decision. |
Connected work across your team
Contain a quality problem and fix the cause
Bring ncr and action into the prepared work. Person raising the issue, Designated specialist and Team lead each receive the context needed for their part.
Person raising the issue
Report the nonconformance
Record product/process, quantity, description, photos and immediate containment.
- product/process
- quantity
- description
- photos
- immediate containment
Designated specialist
Disposition and containment
Record rework / scrap / use-as-is / return, containment confirmed and corrective action required?.
- rework / scrap / use-as-is / return
- containment confirmed
- corrective action required?
Team lead
Find the root cause and act
When disposition requires corrective action (repeat or critical), record root cause, action and evidence.
- root cause
- action
- evidence
Designated specialist
Verify effectiveness
When a corrective action was done, record verified / reopened.
- verified / reopened
The difference in your team’s day
Fair and explainable treatment
BeforePeople cannot see the method or evidence behind a decision.
With SkillSmithMake methods, responsibilities and decision evidence visible for review.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Ncr
The nonconformance report.
Action
The corrective action record.
Criteria
Disposition rules.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose ncr and action from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm person raising the issue, designated specialist and team lead for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Walk through these conditional steps: “Find the root cause and act”; “Verify effectiveness”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains rework / scrap / use-as-is / return, containment confirmed and corrective action required?. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring ncr and action. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do the conditional steps become part of the method?
The conditional route is used when disposition requires corrective action (repeat or critical). Select the variant or respond to the recorded condition before treating that step as required.
What is the outcome for the wider workflow?
Disposition decided and executed; corrective action verified when required; a 'use as is' or 'return' disposition closes without a corrective branch.