Clear ownership and handoffs
BeforeThe next person receives an action without the preceding result.
With SkillSmithKeep the preceding result attached when the next responsible person receives work.
Hand over the shift
Help the incoming shift pick up work with its context intact
Carry plant status, open work, abnormal conditions, safety items, staffing and photos into the handover. Current state and next action help the incoming team pick up unfinished work without rebuilding its history.
Record the handover Read, ask and accept the handover
Roles, playbooks and a practical launch plan for your team.
Carry the earlier incident response into the investigation
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Hand over the shift
Which operating conditions and unfinished items must move with this handover?
The team lead works from handover. The record makes plant status and open work clear to the next person.
WORKED DECISION
Add the unfinished item's state and next action
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Handover | Open the selected material for this occurrence. |
| Recorded response | plant status, open work and abnormal conditions | Save the response with its work context. |
| Review point | staffing and photos | Agree the next action with the person responsible for this decision. |
Connected work across your team
Hand over the shift
Bring handover into the prepared work. Team lead and Receiving colleague each receive the context needed for their part.
Team lead
Record the handover
Record plant status, open work, abnormal conditions, safety items, staffing and photos.
- plant status
- open work
- abnormal conditions
- safety items
- staffing
- photos
Receiving colleague
Read, ask and accept the handover
Record items accepted, questions and carried-over items.
- items accepted
- questions
- carried-over items
The difference in your team’s day
Timely, actionable work
BeforeA person cannot tell which contribution is ready for them.
With SkillSmithMake ready work and its requested contribution visible in My Tasks.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Handover
The handover log.
Open work
The open cases and work orders for the area, attached automatically.
Guidance
What a good handover covers.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose handover from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm team lead and receiving colleague for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Choose the task, eligible recipients and deadline, then walk through the actual response fields.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains plant status, open work, abnormal conditions, safety items, staffing and photos. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring handover. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do people receive the prepared work?
Select the prepared task and the relevant recipients when assigning work. Making a playbook available to a group and giving a person a task are separate setup choices.
What is the outcome for the wider workflow?
Handover acknowledged by the incoming lead with carried-over items.