Clear ownership and handoffs
BeforeThe next person receives an action without the preceding result.
With SkillSmithKeep the preceding result attached when the next responsible person receives work.
Fix an equipment problem and verify it
Give equipment specialists an assignment they can plan from
Help the team lead clarify the equipment problem, then record priority, assignee, action, due date and parts needed. The specialist receives the context and expectations needed to plan the work.
Report the problem Triage and assign Repair and record Verify and close
Roles, playbooks and a practical launch plan for your team.
Choose prepared work and its recipient — incident-response example
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Fix an equipment problem and verify it
Who should own this reported equipment problem and what context do they need?
The team lead works from work request and response form. The record makes priority and assignee clear to the next person.
WORKED DECISION
Clarify the report enough to choose its owner
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Work request and Response form | Open the selected material for this occurrence. |
| Recorded response | priority, assignee and action | Save the response with its work context. |
| Review point | due and parts needed | Agree the next action with the person responsible for this decision. |
Connected work across your team
Fix an equipment problem and verify it
Bring work request and response form into the prepared work. Person raising the issue, Team lead and Designated specialist each receive the context needed for their part.
Person raising the issue
Report the problem
Record asset, location, symptom, priority and photos.
- asset
- location
- symptom
- priority
- photos
Team lead
Triage and assign
Record priority, assignee, action, due and parts needed.
- priority
- assignee
- action
- due
- parts needed
Designated specialist
Repair and record
Record work done, parts, downtime and photos.
- work done
- parts
- downtime
- photos
Team lead
Verify and close
Record verified / returned and feedback.
- verified / returned
- feedback
The difference in your team’s day
Timely, actionable work
BeforeA person cannot tell which contribution is ready for them.
With SkillSmithMake ready work and its requested contribution visible in My Tasks.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Work request
The work order request.
Response form
The 'work completed' record.
Assets
The asset the order is against.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose work request, response form and assets from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm person raising the issue, team lead and designated specialist for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Choose the task, eligible recipients and deadline, then walk through the actual response fields.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains priority, assignee, action, due and parts needed. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring work request, response form and assets. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do people receive the prepared work?
Select the prepared task and the relevant recipients when assigning work. Making a playbook available to a group and giving a person a task are separate setup choices.
What is the outcome for the wider workflow?
Verified close with parts, downtime and cause recorded.