Support for unfamiliar situations
BeforeThe person has to leave the work to find its instructions or help.
With SkillSmithOpen the selected resources with the task, and keep a question attached when help is needed.
Run an emergency drill and act on what it shows
Record the scenario, start and all-clear times, muster count, issues and photos. The reviewer gets a common account of the exercise, including any planned part that still needs to be exercised.
Run the drill and record it Confirm participation (when selected) Evaluate and assign corrective actions
Roles, playbooks and a practical launch plan for your team.

Choose prepared work and its recipient — incident-response example

Agree the outcome for your first workflow with our team.
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“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Run an emergency drill and act on what it shows
The team lead works from scenario and drill record. The record makes scenario and start/all-clear times clear to the next person.
WORKED DECISION
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Scenario and Drill record | Open the selected material for this occurrence. |
| Recorded response | scenario, start/all-clear times and muster count | Save the response with its work context. |
| Review point | issues and photos | Agree the next action with the person responsible for this decision. |
Connected work across your team
Bring scenario and drill record into the prepared work. Team lead, Assigned team member and Designated specialist each receive the context needed for their part.
Team lead
Record scenario, start/all-clear times, muster count, issues and photos.
Assigned team member
When the individual confirmation variant is selected, record member, drill and timestamp.
Designated specialist
Record evaluation, corrective actions (cases opened) and next drill date.
BeforeThe person has to leave the work to find its instructions or help.
With SkillSmithOpen the selected resources with the task, and keep a question attached when help is needed.
BeforeThe current status hides which response or version came before it.
With SkillSmithKeep scenario, start/all-clear times and muster count with the work, with recorded history available for later review.
Connected information and agent support
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
The scenario playbook to exercise (evacuation, spill, severe weather, medical).
Timed drill checklist with issues and photos.
Optional per-person participation confirmation; binding it turns the 'individual confirmation' variant on.

We bring the relevant
context into your work
Our delivery approach
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
Choose scenario and drill record from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
Confirm team lead, assigned team member and designated specialist for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
Walk through these conditional steps: “Confirm participation”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.

VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.

Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
The response for this occurrence retains scenario, start/all-clear times, muster count, issues and photos. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Bring scenario and drill record. We use those choices to prepare the working context, then check that each task opens the material it needs.
The conditional route is used when the individual confirmation variant is selected. Select the variant or respond to the recorded condition before treating that step as required.
Drill evaluated; corrective actions exist as cases; next drill scheduled.