Support for unfamiliar situations
BeforeThe person has to leave the work to find its instructions or help.
With SkillSmithOpen the selected resources with the task, and keep a question attached when help is needed.
Report a hazard or near miss and get it fixed
Give hazard corrections feedback the fixer can act on
Let the team lead review the completed work and record a verified or returned decision. Specific feedback tells the fixer what needs attention and gives the next review a concrete focus.
Report the observation Decide: assign a fix or close with a reason Do the fix and record it (when triggered) Verify the fix and close (when triggered)
Roles, playbooks and a practical launch plan for your team.
A recorded observation stays attached to its task
Pay only when you see results
Agree the outcome for your first workflow with our team.
Trusted by leading organizations
“SkillSmith has always been very professional and responsive throughout the entire process and an absolute pleasure to work with.”
Paul HildebrandDirector of HSE/DOT, Jones Power
Report a hazard or near miss and get it fixed
What must the verifier see before closing this assigned hazard correction?
The team lead works from care card and response form. The record makes verified or returned and feedback clear to the next person.
WORKED DECISION
Describe the evidence needed for the next review
| Decision point | Information to use | Responsible next step |
|---|---|---|
| Working material | Care card and Response form | Open the selected material for this occurrence. |
| Recorded response | verified or returned and feedback | Save the response with its work context. |
| Review point | work was assigned | Agree the next action with the person responsible for this decision. |
Connected work across your team
Report a hazard or near miss and get it fixed
Bring care card and response form into the prepared work. Person raising the issue, Team lead and Designated specialist each receive the context needed for their part.
Person raising the issue
Report the observation
Record location, type (hazard, near miss, unsafe act, good catch), description and photos.
- location
- type (hazard, near miss, unsafe act, good catch)
- description
- photos
Team lead
Decide: assign a fix or close with a reason
Record decision, assignee, action, due date and reason.
- decision
- assignee
- action
- due date
- reason
Designated specialist
Do the fix and record it
When triage assigned work, record work done, photos and parts.
- work done
- photos
- parts
Team lead
Verify the fix and close
When work was assigned, record the review decision (verified or returned) and feedback.
- verified or returned
- feedback
The difference in your team’s day
Traceable decisions and changes
BeforeThe current status hides which response or version came before it.
With SkillSmithKeep verified or returned and feedback with the work, with recorded history available for later review.
Connected information and agent support
The materials that make this method usable
Keep the relevant material available at the point it is used. The resource choices below support different parts of the work.
Your work context
Care card
The one-minute observation form with photos.
Response form
The 'work completed' response the fixer fills.
Guidance
How the site wants observations reported and what happens next.
We bring the relevant
context into your work
ResourcesPlaybooks
My Tasks
Your next task, ready to act on
- The job context
- Your approved instructions
- A clear response
Available to the right team member
Keep the conversation moving
Take the method into your team's discussion
Use the product sheet to review the roles, materials, workflow and setup choices together.
- The full working method and the focused decision
- Responsibilities and useful materials
- A practical starting plan
PDF · 6 pages
Our delivery approach
Prepare the first useful playbook
Start with the materials and people you already have. We help make the setup choices explicit before your team uses the method.
- 01
Select the working material
Choose care card and response form from the resources your team uses.
What we prepare togetherThe relevant resources are available for the tasks that use them.
- 02
Agree the responsibilities
Confirm person raising the issue, team lead and designated specialist for this method, then choose the people eligible to receive its work.
What we prepare togetherThe method names who contributes, reviews and receives the next work.
- 03
Walk through the selected route
Walk through these conditional steps: “Do the fix and record it”; “Verify the fix and close”.
What we prepare togetherYour team sees the response and the resulting next step before extending the method.
Talk with our team
We are here to help
Bring us the work your team wants to improve. We’ll walk through your instructions, responsibilities and review criteria, then show how our platform can support that work.
Bring your work; we help prepare the method
We work with your team to organize the source material, responsibilities and review choices. Start with one useful example, then carry the agreed method into everyday work.
Your materialUse the instructions, forms and references your team already maintains.
Practical preparationConnect the material to the people and responses needed for the method.
A useful walkthroughTry the ordinary route and the point where your team needs a different decision.
Rohit Singh
VP of Strategic Partnerships
Connecting your workflows with the systems and partners you rely on.
Brent Jackson
Director of Customer Success
Helping your team turn procedures into practical learning and task completion.
Your questions
Prepare the method for your team
What stays with the recorded response?
The response for this occurrence retains verified or returned and feedback. It belongs to the work being reviewed, rather than replacing a different occurrence's record.
Which materials do we need to bring?
Bring care card and response form. We use those choices to prepare the working context, then check that each task opens the material it needs.
How do the conditional steps become part of the method?
The conditional route is used when triage assigned work. Select the variant or respond to the recorded condition before treating that step as required.
What is the outcome for the wider workflow?
Closed with a recorded reason; when work was assigned, the fix is verified by someone other than the fixer.